Collections and Recoveries Coordinator - Bracknell

Ref: 206 Date Posted: Monday 16 May 2022
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The Collections and Recoveries Coordinator role is a customer service role that requires sensitivity, tact and empathy as it is dealing with customers who may find themselves in sensitive situations financially and emotionally.

Working for this global automotive brand based in Bracknell, the Collections and Recoveries Team works with customers who may be struggling to maintain their financial agreements, or need alternative arrangements established. Finding the balance between the needs of the business and supporting loyal customers is a key aspect of his role therefore.

This is an initial 6 month contract, with the potential to extend or become permanent.

Main Responsibilities:

  1. Communication and Customer Service - liaising with customers with financial agreements with tact, dealing with payment plan changes, arranging bank payments, repossession arrangements etc.
  1. Regulatory Administration - operate within FCA regulations and applying Consumer Credit Act policies as required
  1. Other Duties     
  • Assist in any projects, system upgrades, etc. when required.
  • Proactively seek to improve processes and procedures within department.
  • Continuing to enhance one’s own learning’s and education.
  • Recognise and refer any Vulnerable Customer through telephone conversations and written communication with the customer.
  • Assist in External Partner Agreements where appropriate.
  • Complaint handling; speaking with the customer and taking details of their complaints and then referring to Team Leader/Manager and preparing any initial draft correspondence.

Skills and experience:

  • Knowledge of using a range of office software, including email, spreadsheets and databases.
  • Experience in preparing and analysing reporting data for management accurately and to timescales.
  • Able to demonstrate good organisation, prioritisation, and time management skills.
  • Demonstrate successful communication with internal and external customers at all levels via telephone and email.
  • Ability to interact with senior management.