Collections and Recoveries Support Administrator - Bracknell

Ref: 33 Date Posted: Monday 16 Nov 2020
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Excellent opportunity to join this global brand at their European HQ based in Bracknell. The Collections and Recoveries Support Administrator reports to the Collections and Recoveries Manager and will be responsible for the day-to-day administration supporting the companies Collections and Recoveries Department.

This involves communicating to  customers in a variety of often-sensitive situations ensuring the customers agreement is managed effectively and kept up to date and that the company is providing the best possible service to the customer whilst keeping in mind the needs of the business.

Main Responsibilities of the Collection and Recoveries Support Administrator include :

General Administration

  • Managing internal post process
  • Action daily letter requests from the department
  • Banking and invoice management
  • Manage department inboxes through outlook
  • Take action on queries relating to outsourced accounts both internally and externally
  • Ensuring that office supplies are available and that mail, emails and other documents are distributed.

 

Reporting

  • production of management information (MI)
  • Weekly Report for Management Meeting
  • Internal Management Report
  • Update Arrears Summary each month

 

External Agency Management

  • manage accounts for external collection (send new instructions, update system and create reports)

 

Legal Account Management

  • creation of legal packs and statement of accounts
  • liaise with solicitors to ensure legal instructions are sent/received within agreed Service Levels
  • update accounts with solicitor information

 

Regulatory Administration

 

  • Action Consumer Credit Act (CCA 1974) correspondence in line with processes and company requirements
  • Assist Management in the production and maintenance of FCA complaint and TCF work policies and procedures, with a focus on financial difficulties and vulnerability.
  • Understand and apply FCA CONC rules with dealing with each customer agreement

 

Other Duties     

  • Assist in any projects, system upgrades, etc. when required
  • Proactively seek to improve processes and procedures within department
  • Continuing to enhance one’s own learning’s and education
  • Recognise and refer any Vulnerable Customer

 

The Collection and Recoveries Support Administrator will ideally have :

  • Graduate or equivalent experience.
  • Knowledge of using a range of office software, including email, spreadsheets and databases
  • Experience in preparing and analysing reporting data for management accurately and to timescales
  • Able to demonstrate good organisation, prioritisation, and time management skills
  • Demonstrate successful communication with internal and external customers at all levels via telephone and email
  • Be a positive example and brand ambassador for the Organisation
  • Ability to interact with senior management
  • Motor Finance experience would be an advantage

 

The contract is expected to last at least 6 months and in return you will receive an hourly rate of £12 per hour plus the opportunity to grow and develop within the organisation.