A leading organisation within the automotive finance sector is seeking a motivated Collections Specialist to join their collections team. This role focuses on managing accounts between 1 and 90 days past due and requires excellent communication and negotiation skills to support customers in maintaining up-to-date payment arrangements.
This is an exciting opportunity for an experienced collections professional looking to develop their career within a supportive, regulated environment.
The Role
As a Collections Specialist, you will be responsible for:
- Handling a high volume of outbound and inbound calls to customers with overdue accounts
- Negotiating payment arrangements and managing arrears using the collections system
- Providing a high level of customer service, ensuring customers understand all payment options available
- Conducting collections activities in line with FCA regulations, company policies, and the Treating Customers Fairly principles
- Monitoring performance against service level agreements (SLAs) and key performance indicators (KPIs)
- Maintaining professionalism and respect in all customer interactions
- Reporting and adhering to all regulatory and internal compliance requirements
You will work closely with your team leader and the wider collections team to help meet financial goals and support customers in maintaining a positive credit history.
About You
To succeed in this role, you should have:
- At least 2 years’ experience in collections or a customer service role within a call centre environment, preferably in automotive or consumer finance sectors
- Strong communication and negotiation skills, with the ability to listen carefully and respond effectively
- Confidence in decision-making and ownership of arrears cases
- Excellent organisational skills and attention to detail
- Ability to manage workload efficiently, prioritising to meet formal service and productivity targets
- Intermediate level skills in Microsoft Excel and Word
- Ability to remain calm and focused during difficult conversations
- Positive attitude, tenacity, and self-motivation
- Ability to work independently with minimal supervision while contributing positively to team goals
The Offer
- Permanent, full-time role within a regulated, FCA-compliant environment
- Competitive salary package based on experience
- Structured induction and ongoing training to support your professional development
- Opportunity to work within a supportive and dynamic collections team
- Opportunity to contribute to the success of a respected organisation in the automotive finance sector
- Benefits package including pension and holiday entitlement
Apply Now
If you have the relevant experience and are ready to take the next step in your collections career, we want to hear from you. Please submit your CV along with a brief cover letter outlining your suitability for this role.