Contract - Customer Services Advisor - Bracknell

circa £15.50 per hour
Ref: 137 Date Posted: Monday 22 Nov 2021
LinkedIn ShareShare

Customer Services Advisor - Bracknell - 3 Month rolling contract

Join this globally respected brand on an initial contract basis within a team passionate about providing excellent customer service. Based at the European HQ in Bracknell, Berkshire, with flexibility on home working post-training.

Your key area of focus as a Customer Service Advisor will be to show your high-quality interaction to both internal and external customers, building relationships through clear communication and making their experience an enjoyable one.

Key responsibilities of the Customer Service Advisor will include:

  • Making changes to customers agreements.
  • Allocating manual payments to customers’ agreements accurately.
  • Checking customer documentation efficiently.
  • Responding to correspondence from customers.
  • All whilst working within the departments Service Level Agreements, answering phone calls from our internal and external customers.

A confident and empathetic telephone manner is key, as is attention to detail, strong organisation and prioritisation skills and a proactive, self-sufficient attitude.

Rate will be circa £15.50ph. The initial contract will be 3 months, with rolling extensions and potential for a permanent role.