Credit Operations Graduate - £25k + great benefits Slough 1 year FTC
The Role
Kickstart your career in credit operations with a 1-year fixed-term graduate role at a large organisation. This rotational position provides a 360-degree view of the business, giving you experience across multiple departments and the full customer journey, from initial contract changes to complex financial resolutions. You will play a key role in ensuring positive outcomes for customers, acting with integrity and putting their needs at the heart of everything you do.
Key Responsibilities
- Deliver good outcomes for retail customers, ensuring products and services provide fit-for-purpose value.
- Identify and support customers in vulnerable circumstances, adapting your approach to their needs.
- Manage customer and retailer issues through to resolution, removing friction points in the user journey.
- Execute in-life contract changes, including early settlements, maturities, refinancing, and refunds.
- Resolve customer and retailer inquiries with a focus on first-contact resolution.
- Liaise with internal teams and external partners to ensure data accuracy and timely payment allocations.
- Conduct professional outbound calls and manage correspondence to maintain strong relationships.
- Proactively manage work queues and escalate potential backlogs to meet departmental KPIs.
- Contribute to business projects to identify and implement service improvements.
- Collaborate with colleagues across the business to maximise customer satisfaction.
About You
- Recent graduate with a 2:1 BA/BSc degree, ideally in Business, though other numerate disciplines are welcome.
- Previous experience in finance or consumer operations is desirable.
- Intermediate proficiency in Excel and Word; experience with workflow or process management tools is a plus.
- Strong communicator, resilient under pressure, and able to balance empathy with assertiveness.
- Analytical mindset with great attention to detail.
- Self-motivated, adaptable, and able to work independently in a fast-paced environment.
- Confident negotiator with strong objection-handling skills.
The Offer
- 1-year fixed-term contract
- Hands-on exposure to credit operations, customer lifecycle management, and finance processes.
- Rotational experience across multiple departments for a full understanding of the business.
- Opportunity to develop key skills, contribute to process improvements, and work with a supportive team.
Apply Now
If you are ready to launch your career in credit operations and gain practical experience in a dynamic, customer-focused environment, we want to hear from you. Apply today and join a large organisation committed to excellence and development in credit operations.