Customer Care Specialist - Slough - £2.6k + great benefits
The Role
An exciting opportunity has arisen for a Customer Care Specialist to join the financial services division of one of Europe's top 10 banking groups. This is a fantastic opportunity to become part of a forward-thinking organisation that continues to grow, innovate and invest in both its people and customer experience.
As a Customer Care Specialist, you will play a key role in delivering outstanding service to customers and retailers, managing enquiries, processing contract changes and ensuring every interaction is handled professionally and efficiently. Working within a supportive and high-performing team, you'll have the opportunity to develop your skills, build your career and contribute to the ongoing success of a globally recognised financial institution.
This Customer Care Specialist position is ideal for someone who enjoys problem-solving, building relationships and delivering exceptional customer outcomes within a fast-paced and rewarding environment.
Key Responsibilities
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Process customer contract changes, including early settlements and voluntary terminations.
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Respond to customer and retailer enquiries via telephone, email and written correspondence.
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Manage customer and retailer issues through to resolution.
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Update contract management and workflow systems accurately and efficiently.
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Make outbound calls where required to support customer service activities.
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Build strong working relationships with customers, retailers and internal stakeholders.
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Ensure all activities are completed in line with regulatory requirements and company policies.
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Monitor workloads and escalate any concerns relating to service levels or backlogs.
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Meet individual performance targets and service standards.
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Contribute to continuous improvement initiatives and departmental projects.
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Maintain accurate records and documentation at all times.
About You
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Previous experience within a customer service, customer care or contact centre environment.
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Experience within financial services, consumer finance or another regulated industry would be advantageous.
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Strong verbal and written communication skills.
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Excellent attention to detail and organisational skills.
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Ability to prioritise workloads and manage multiple tasks effectively.
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Confident problem solver with strong decision-making abilities.
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Comfortable handling customer queries and managing expectations.
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Strong negotiation and objection-handling skills.
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Proficient in Microsoft Word and Excel.
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Self-motivated team player with a positive and professional attitude.
The Offer
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Salary of £26,500 plus great benefits.
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Opportunity to join the financial services division of one of Europe's top 10 banking groups.
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Supportive, collaborative and welcoming team environment.
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Comprehensive training and ongoing professional development.
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Genuine career progression opportunities.
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Modern working environment.
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Opportunity to work for a business that continues to grow and invest in its people.
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Stable, long-term career opportunity with a respected market leader.
Apply Now
If you're looking for more than just another customer service role and want to build your career with a successful, forward-thinking organisation that genuinely values its employees, we'd love to hear from you. Apply today and take the first step towards joining a business where your contribution is recognised, your development is supported and your future is full of opportunity.