Customer Service Advisor - Bracknell

£15-16 per hour
Ref: 205 Date Posted: Monday 16 May 2022
LinkedIn ShareShare

Customer Service Advisor - Bracknell - 6 Month rolling contract - c£15ph

Join this globally respected brand on an initial contract basis within a team passionate about providing excellent customer service. Based at the European HQ in Bracknell, Berkshire, with flexibility on home working post-training. This role supports the automotive financing division of the group and will liaise with finance customers and automotive dealers.

Your key area of focus as a Customer Service Advisor will be to show your high-quality interaction to both internal and external customers, building relationships through clear communication and making their experience an enjoyable one.

Key responsibilities of the Customer Service Advisor will include:

  • Making changes to customers' agreements.
  • Allocating manual payments to customers’ agreements accurately.
  • Checking customer documentation efficiently.
  • Responding to correspondence from customers.
  • All whilst working within the department's Service Level Agreements, answering phone calls from internal and external customers.

A confident and empathetic telephone manner is key, as is attention to detail, strong organisation and prioritisation skills and a proactive, self-sufficient attitude.

This role requires the flexibility to work a shift pattern of 8:00-16:00, 9:00-17:00, and 10:00-18:00. There will also eventually be a requirement to work one in 3-4 Saturdays with a day taken off in Lieu during the week.

Rate will be circa £15.50ph. The initial contract will be 6 months, with rolling extensions and potential for a permanent role. This is an inside IR35 contract.