Customer Service Advisor - Bracknell - 6 Month rolling contract - c£15ph
Join this globally respected brand on an initial contract basis within a team passionate about providing excellent customer service. Based at the European HQ in Bracknell, Berkshire, with flexibility on home working post-training. This role supports the automotive financing division of the group and will liaise with finance customers and automotive dealers.
Your key area of focus as a Customer Service Advisor will be to show your high-quality interaction to both internal and external customers, building relationships through clear communication and making their experience an enjoyable one.
Key responsibilities of the Customer Service Advisor will include:
- Making changes to customers' agreements.
- Allocating manual payments to customers’ agreements accurately.
- Checking customer documentation efficiently.
- Responding to correspondence from customers.
- All whilst working within the department's Service Level Agreements, answering phone calls from internal and external customers.
A confident and empathetic telephone manner is key, as is attention to detail, strong organisation and prioritisation skills and a proactive, self-sufficient attitude.
This role requires the flexibility to work a shift pattern of 8:00-16:00, 9:00-17:00, and 10:00-18:00. There will also eventually be a requirement to work one in 3-4 Saturdays with a day taken off in Lieu during the week.
Rate will be circa £15.50ph. The initial contract will be 6 months, with rolling extensions and potential for a permanent role. This is an inside IR35 contract.