Customer Services Coordinator - Contract - Bracknell

Ref: 423 Date Posted: Monday 13 May 2024

Title: Customer Services Coordinator - Bracknell - £16-£17 per hour

Intro:

Would you like to work from home 50% of your working days after initial training?  Are you a dedicated customer service professional seeking an opportunity to shine in a dynamic team? If you're passionate about delivering top-notch service and thrive in a fast-paced environment, we have an exciting role for you. Join our client's team as a Customer Services Coordinator in Bracknell and become part of a renowned organization that values excellence, teamwork, and innovation. 

The Role:

As a Customer Services Coordinator, you'll play a vital role in ensuring our client's network of valued customers receive the best service possible. In this role, you'll work alongside a small, efficient team, making every interaction with their customers a positive and enjoyable experience. We're looking for a dedicated team player who excels in providing exceptional customer service, thrives in multitasking, and can flourish in a bustling work environment. If you're a resilient individual who enjoys building relationships and takes pride in completing tasks to a high standard, this position is perfect for you.

Main Responsibilities:

  • Service Excellence: You will be responsible for answering phone calls from our client's customers while adhering to our Service Level Agreements, ensuring that every interaction reflects our commitment to excellence.

  • Building Relationships: Cultivate and maintain strong relationships with their customers through clear and effective communication, making each interaction with the team an enjoyable experience.

  • Customer Satisfaction: Deliver an excellent level of service to customers, addressing their inquiries and concerns promptly and professionally.

  • Finance Support: Make necessary changes to customers' finance agreements, ensuring accuracy and efficiency in all transactions.

  • Payment Allocation: Accurately allocate manual payments to customers' agreements, ensuring financial transactions are handled with precision.

  • Documentation: Efficiently review and verify finance documentation to ensure compliance and accuracy.

  • Correspondence Handling: Respond to correspondence from customers in a timely and professional manner, addressing their needs and inquiries effectively.

About You:

Required:

  • Customer Service Experience: Previous experience in a customer service environment is essential, demonstrating your ability to understand and meet customer needs.

  • Effective Communication: You're a great communicator, adept at building relationships with both customers and colleagues. You possess compassion, empathy, and considerate communication skills.

  • Organizational Skills: Strong organizational abilities enable you to prioritize tasks, manage multiple responsibilities, and meet deadlines effectively, even under pressure.

  • Detail-Oriented: You are quality-conscious and possess an impeccable eye for detail, ensuring accuracy in all your work.

Desirable:

  • Finance Experience: Previous experience in a customer-facing role within the finance industry is preferable, demonstrating familiarity with industry-specific processes and requirements.

The Offer:

Our client value their team members and believe in providing a supportive and inclusive work environment. As a Customer Services Coordinator, you'll have the opportunity to:

  • Work in a collaborative and efficient team.
  • Enjoy the flexibility to work remotely for up to 50% of your monthly working days, subject to business requirements.
  • Receive competitive compensation and benefits.
  • Enhance your career in a globally respected brand known for its commitment to excellence.

Apply Now:

If you're ready to join their team as a Customer Services Coordinator in Bracknell and contribute to their continued success, please submit your application today. We look forward to welcoming talented individuals who share our dedication to providing exceptional service and building strong customer relationships.

Note: This role requires adherence to a shift pattern of 8:00-16:00, 9:00-17:00, and 10:00-18:00, with the expectation of working one in 3-4 Saturdays, with a day taken off in lieu during the week.