End of Contracts Specialist - Slough - £29k + great benefits
Location: Slough, UK
Salary: £29k + great benefits
Type: Rolling Contract
The Role
An exciting opportunity has arisen for an experienced and customer-focused professional to join the finance division of one of Europe's top 10 banking groups. This is an excellent opportunity to become part of a well-established international organisation renowned for its commitment to customer service, innovation and employee development.
Working within a busy customer service environment, you will be responsible for managing customer contact at the end of finance agreements, discussing available options, promoting customer retention, and ensuring a seamless customer journey. You will work closely with internal teams and external partners to deliver excellent service while maintaining regulatory compliance and achieving performance targets.
Key Responsibilities
-
Manage inbound and outbound customer communications regarding end of contract options.
-
Contact customers approaching the end of their agreements to discuss available solutions.
-
Process end of contract options accurately and efficiently.
-
Build positive relationships with customers and external partners.
-
Arrange and coordinate customer appointments where required.
-
Maintain accurate records and update internal systems.
-
Take ownership of customer enquiries through to resolution.
-
Achieve individual and team performance targets.
-
Ensure compliance with all regulatory requirements, policies and procedures.
-
Support continuous improvement initiatives and identify opportunities to enhance customer service.
-
Work collaboratively with colleagues across the business to deliver the best possible customer outcomes.
About You
-
Previous experience within customer service, financial services, automotive finance or a regulated environment.
-
Excellent communication skills, both verbal and written.
-
Strong relationship-building and customer engagement skills.
-
Confident handling objections and managing customer expectations.
-
Highly organised with excellent attention to detail.
-
Able to prioritise workload effectively and work to deadlines.
-
Self-motivated with a proactive approach to problem-solving.
-
Comfortable working towards targets and performance measures.
-
Strong team player with a positive and professional attitude.
-
Good working knowledge of Microsoft Office applications, including Excel and Word.
The Offer
-
Salary of £29k + great benefits per annum
-
Opportunity to join the finance division of a leading banking group.
-
Supportive team environment.
-
Comprehensive training and development.
-
Career progression opportunities.
-
Company benefits package.
-
Modern working environment.
-
Stable, long-term career opportunity within a customer-focused business.