Operational Support Team Leader – Slough
Do you want to work for one of the 10 largest banks in the world, offering hybrid working, a salary up to £37k, fantastic benefits, and a culture that truly values its people?
This is a superb opportunity for a motivated and engaging leader to join a world-class financial organisation renowned for delivering exceptional customer experiences and empowering its teams to succeed.
As an Operational Support Team Leader, you will play a vital part in driving excellence across a multi-functional service team. You will be working with retailers and brokers, ensuring financial operations and customer support are seamless, accurate, and efficient.
If you are passionate about developing people, improving processes, and creating an environment where colleagues and customers thrive, this could be your next big career move.
The Role
As Operational Support Team Leader – Retailer and Credit Services, you will lead and develop a high-performing team across Retailer Services, Credit Control, and Sales Support. Your goal is to deliver best-in-class service while achieving customer, retailer, and departmental objectives.
You will lead by example, motivating, coaching, and inspiring your team to reach their potential. You will ensure that enquiries are handled with care and precision, finance transactions are completed efficiently, and all activity complies with regulatory and company standards.
Key responsibilities include:
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Leading, supporting, and motivating your team daily
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Managing performance and setting objectives
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Promoting a customer-centric culture focused on service excellence
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Overseeing operational activities and ensuring accuracy
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Acting as the escalation point for complex or unresolved enquiries
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Coaching and developing colleagues through one-to-ones and reviews
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Driving process improvements and efficiency
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Producing reports on key metrics and performance data
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Ensuring compliance with policy and procedure
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Supporting peak periods by assisting with customer calls
About You
You are an experienced leader who thrives in an operational or service-based environment, proud to build high-performing teams and deliver measurable results. You understand the importance of precision, consistency, and collaboration in driving customer and retailer satisfaction.
You bring:
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Experience leading teams in customer operations, credit control, or financial services
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Excellent communication and interpersonal skills
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A customer-first mindset and passion for service excellence
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Strong organisational skills and attention to detail
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A proactive, problem-solving approach
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Confidence to mentor and coach others
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A collaborative, can-do attitude
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Professionalism, resilience, and integrity
The Offer
In return for your expertise, you will join a respected global brand that offers stability, development, and an inclusive culture.
You will benefit from:
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A competitive salary reflective of your leadership experience
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Hybrid working – combining office collaboration with remote flexibility
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A comprehensive benefits package including pension, holidays, and incentives
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Ongoing learning and career development within a major banking group
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A supportive and collaborative environment where your contribution is valued
This is more than just a leadership role – it is a chance to be part of a respected global organisation that encourages innovation, rewards performance, and provides a platform to grow your career.
Apply Now
If you are ready to take the next step and lead a talented team within one of the world’s most trusted banking brands, apply now or contact our recruitment team for a confidential conversation.
Join a business where your leadership, passion, and commitment to excellence will be recognised, rewarded, and developed. Take your career forward as an Operational Support Team Leader today.